Often when a torsion spring breaks the garage door cable will snap as a result.
Garage door disengaged.
Just like on a bike sprocket your cables can sometimes become disengaged.
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Why is this important.
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To disengage the garage door opener your garage door must first be in the down position.
It can be due to faulty electrical connection broken panels disengaged track malfunctioned sensors and more.
The carriage is the part of the opener to which the door arm connects.
The emergency pull cord is typically a red string with a red handle which is attached to a lever on the traveler carriage along the railing track.
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The carriage locks around the opener trolley during normal operation.
If you garage door is lowering then reversing.
If your garage door is stuck in the up position disengaging the garage door opener will release the trolley a piece of the opener that moves along with the door when it goes up and down and it could come crashing down.
Our technicians will carefully inspect.
Sometimes the cable will cause damage to a vehicle or wall and if a person happens to be in the way of the cable it can cause serious harm.